Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Recognize a Peer

10 February 2012

What You Can Do, Right Now, to Help the Collections Industry

9 February 2012

ARM Marketing: Content is King

9 February 2012

Executive Change: CU Recovery Forms Biz Dev Department, Names First Manager

8 February 2012

Collection Agency Americollect Honored by Local Chamber of Commerce

8 February 2012

What Motivates Call Center Professionals? Not What Management Thinks

8 February 2012

insideARM.com on Forbes: Mike Bevel on Dickens and Debt

7 February 2012

LexisNexis Launches New Advanced Scoring, Attributes, Data Analytics and Vendor Management Solutions for the ARM Industry

7 February 2012

Getting Ready for the DBA Conference

3 February 2012

Debt Collection Magic: Identity Theft or Wizardry?

3 February 2012

Foster an Environment for Positive Attitudes

3 February 2012

Collectors Doing More for Clients, Keeping Less Money: Study

3 February 2012

Collection Agency Consolidation a Possible Trend in 2012

2 February 2012

What has the Collection Industry Done to Help YOUR State Lately?

2 February 2012

How to Collect on Time-Barred Debt

1 February 2012

Five Key Trends that will Reshape ARM Industry in 2012

1 February 2012

The Limits on Direct and Vicarious Liability Under the FDCPA

31 January 2012

Asset Acceptance to Pay $2.5 Million in Settlement with FTC Over Time-Barred Debt

30 January 2012

Study Reveals Third Party Debt Collection Impact on Economy: $45 billion

30 January 2012

Peer-to-Peer Recognition Really Works in Call Centers

27 January 2012