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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Technology Helps Mitigate Dialing Risks in Wake of TCPA Consent Order

18 September 2015

GAO Report Finds IRS Management of Collection Process Still Not Living Up to Expectations

17 September 2015

OIG Report on CFPB Consumer Response Highlights Deficiencies, But Exposes Irony

16 September 2015

When is it Time to Hire a Compliance Partner?

15 September 2015

insideARM Announces New Publisher – Background in Credit Union, Banking and Regulatory Publications

15 September 2015

Ontario Systems Recognizes ACA International President with Inaugural Pinnacle Award

15 September 2015

Court Declines to Dismiss CFPB Case against Service Providers to Debt Collector Scam

14 September 2015

Encore Enters Settlement Agreement with CFPB - Company Position

10 September 2015

NYC Issues Guidance on How Quickly a Debt Collection Agency's Call-Back Number Must Be Answered By a Human

10 September 2015

CITC Systems Secures Final Round of Funding to Complete Development of New Cloud-Based Collections and Recoveries Platform

10 September 2015

Encore, PRA Reach Settlement with the CFPB, Agree to Hefty Fines

9 September 2015

NYC Quietly Publishes Guidance That Helps to Reconcile Its Debt Collection Rules with Those of New York State

9 September 2015

Does the ARM Industry REALLY Need another Conference?

8 September 2015

Ontario Systems Chief Compliance Officer Added to Arum Roundtable Presentation Roster

4 September 2015

Dallas Debt Dialogue Moved to Bigger Venue; Registration Re-Opened

3 September 2015

Apparently Creditor Friendly North Carolina Debt Collection Law Revision Surprises Some

3 September 2015

CBA Joins the Bandwagon; Files Petition to the FCC for Declaratory Ruling

3 September 2015

As Economy Improves, Collectors Need Fresher, Expanded Data Sets, TransUnion Says

3 September 2015

Radical State Law Changes Constrict Collections in New York, Illinois and Maine

2 September 2015

Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

2 September 2015

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