Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics

Caine & Weiner Celebrates 85 Years of Continuous Service in the Credit and Collections Industry

18 March 2015

West Virginia Lawmakers Codify Abusive Debt Collection Call Volume in Passed Bill

17 March 2015

Collection Agency Fighting FTC Order to Shut Down

16 March 2015

MyGovWatch.com Celebrates Freedom of Information Day with Free Promo

16 March 2015

ED Student Loan Debt Collection Contract Mess Moves to the Courts

13 March 2015

TekCollect Conducts Corporate Shelter Drive, Makes Sizeable Donation to Open Shelter of Columbus

13 March 2015

CFPB's Winter Supervisory Report Reveals New Issues in Debt Collector Examinations

12 March 2015

What Does Everyone Think of the Student Loan Collection Sector Now?

12 March 2015

Executive Change: Maureen Peterson Named President of CEANNATE Corp

12 March 2015

TCPA Plaintiffs Skipping ARM Firms for Claims, Shifting Liability to Creditors/Originators

11 March 2015

NGM to Offer Staffing Agency Model for Outsourced RFP Writing

11 March 2015

The Power of Association

10 March 2015

Performing an Enterprise Valuation Before an Acquisition

9 March 2015

Southwest Credit Systems is Now SWC Group

9 March 2015

Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM

5 March 2015

Circuit Court Rejects FDCPA Claim Based on Alleged Invalid Proof of Claim

4 March 2015

Kentucky Higher Education Student Loan Corporation Issues RFP for Collection Services

4 March 2015

Executive Changes: Caine & Weiner Announces New CFO and C-Level Appointments

4 March 2015

Executive Change: Convergent Hires James Hawkins as SVP, Patient Contact Center

4 March 2015

The Impact of CFPB's UDAAP Authority on Creditors and First Party Debt Collectors

4 March 2015