TeleTech Signs BPO Agreement With Leading U.S. Healthcare Provider

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that a Fortune 100 healthcare services provider has signed an agreement to provide customer management services to benefits and eligibility customers.

The client, one of the nation’s largest health insurers, chose TeleTech for this work based on TeleTech’s expertise in healthcare BPO in addition to its centralized infrastructure and exceptional facilities. Under the terms of the agreement, estimated at more than $20 million in future revenue, TeleTech will support customers with benefits and eligibility inquiries. After the successful launch of the first phase of the program, there may be significant opportunities available to TeleTech with the potential to expand the scope of work.

“The healthcare industry faces challenges that include severe cost pressure and the need for process improvement,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech. “TeleTech has a proven track record of solving these important business problems for companies in the healthcare industry. Our expertise played a key role in securing an agreement with this leading provider.”

TeleTech, a pioneer in serving the healthcare industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high value innovative solutions. TeleTech assists clients in becoming agile by transforming their infrastructure and business processes to optimize existing assets, control costs, and produce new revenue streams. In addition to healthcare services clients, TeleTech provides inventive solutions and results across five other industries.