Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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General Credit Services Inc. Acquires SKYLINK Receivables Inc, and Integrity First Telesolutions Inc – the SKYLINK Group of Companies

20 December 2016

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Intrum Justitia and Lindorff to Combine, Making Europe's Largest Collector Even Larger

15 November 2016

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Empereon-Constar Announces Move To New Corporate Headquarters

1 November 2016

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ACI Partners With San Francisco-Based Start Up to Ensure Cell Phone Free Workplace

11 October 2016

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How Will Arrests in Mumbai IRS Tax Collection Scam Affect Legitimate IRS Collection Contract?

10 October 2016

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Why Debt Collectors Should Take Notice of IBM’s Acquisition of Promontory

3 October 2016

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Keeping up with State Licensing and Enforcement Activity is Becoming a Full-Time Job For Collection Agencies

13 September 2016

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Stellar Recovery Secures Milestone Victory in TCPA Case

12 September 2016

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Tim Bauer on the Making of a “Must-Attend” ARM Industry Conference

1 September 2016

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Coast Professional, Inc. Ranks as a Fastest Growing Company in America Five Years in a Row

29 August 2016

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Small Business Representative Shares Her Thoughts About Yesterday’s Debt Collection SBREFA Hearing

26 August 2016

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CFPB Debt Collection Proposals Would Create Problematic New Substantiation Standard

25 August 2016

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The “Least Sophisticated Debtor” Is Getting More Sophisticated, And Has An Improved Memory Too

22 August 2016

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FDCPA Safe Harbor Buried within CFPB Mortgage Rules

11 August 2016

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Phillips & Cohen Associates to provide Mortgage Administration Services

8 August 2016

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New Name, New Logo, the Same Standard for Quality

1 August 2016

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UPDATE: Location and Agenda Announced for CFPB Sacramento Debt Collection Hearing

26 July 2016

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insideARM Innovates Again, With "One of the Most Productive Events in the History of the ARM Industry"

25 July 2016

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More Commercial Collection Agencies Collecting Younger Debts as Clients’ Ancillary AR Departments

13 July 2016

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Indian Call Center Seeks New Collections Partner

11 July 2016