Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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What Happens When a Whale Gets Swallowed? The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies

25 September 2017

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Long Arms of the CFPB Don’t Exclude Healthcare Providers

24 August 2017

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Empereon-Constar And HQC LLC Announce Joint Venture

16 August 2017

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Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence

15 August 2017

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ED Cancels Student Loan Servicing Solicitation; Announces “Next Generation” Plan

2 August 2017

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Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017

5 July 2017

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Are Significant Changes To Class Actions On The Horizon? (Part Two)

29 June 2017

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3 Overlooked Traps for First Party/Early Out Servicers (podcast)

27 June 2017

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Offshore Collection Work May Soon Carry New Consequences

9 March 2017

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General Credit Services Inc. Acquires SKYLINK Receivables Inc, and Integrity First Telesolutions Inc – the SKYLINK Group of Companies

20 December 2016

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Intrum Justitia and Lindorff to Combine, Making Europe's Largest Collector Even Larger

15 November 2016

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Empereon-Constar Announces Move To New Corporate Headquarters

1 November 2016

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ACI Partners With San Francisco-Based Start Up to Ensure Cell Phone Free Workplace

11 October 2016

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How Will Arrests in Mumbai IRS Tax Collection Scam Affect Legitimate IRS Collection Contract?

10 October 2016

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Why Debt Collectors Should Take Notice of IBM’s Acquisition of Promontory

3 October 2016

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Keeping up with State Licensing and Enforcement Activity is Becoming a Full-Time Job For Collection Agencies

13 September 2016

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Stellar Recovery Secures Milestone Victory in TCPA Case

12 September 2016

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Tim Bauer on the Making of a “Must-Attend” ARM Industry Conference

1 September 2016

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Coast Professional, Inc. Ranks as a Fastest Growing Company in America Five Years in a Row

29 August 2016

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Small Business Representative Shares Her Thoughts About Yesterday’s Debt Collection SBREFA Hearing

26 August 2016