Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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CFPB Debt Collection Proposals Would Create Problematic New Substantiation Standard

25 August 2016

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The “Least Sophisticated Debtor” Is Getting More Sophisticated, And Has An Improved Memory Too

22 August 2016


FDCPA Safe Harbor Buried within CFPB Mortgage Rules

11 August 2016


Phillips & Cohen Associates to provide Mortgage Administration Services

8 August 2016


New Name, New Logo, the Same Standard for Quality

1 August 2016


UPDATE: Location and Agenda Announced for CFPB Sacramento Debt Collection Hearing

26 July 2016


insideARM Innovates Again, With "One of the Most Productive Events in the History of the ARM Industry"

25 July 2016


More Commercial Collection Agencies Collecting Younger Debts as Clients’ Ancillary AR Departments

13 July 2016


Indian Call Center Seeks New Collections Partner

11 July 2016


Empereon-Constar Launches New Call Center of Excellence In Alvin, Texas, Adds 500 Jobs

13 June 2016


China’s Non-Performing Loans Revisited

6 June 2016


Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World's Leading Brands

2 June 2016


Call For Presentations: First Party Outsourcing Summit, October 17-19, 2016

7 April 2016

NCRI Launches ContactPoint360 to Offer First Party Collections, Customer Care, Retention, and Back Office Support

9 February 2016

Owner Resource Group Acquires GC Services

13 January 2016

KM2 Solutions receives Frost & Sullivan Customer Value Leadership Award

4 December 2015

Grand Opening of New Delta Service Center in Merrimack, NH

19 October 2015

Dun & Bradstreet Wins Summary Judgment in Putative TCPA Class Action Case

16 October 2015

Six Keys to Using Scorecards to Measure BPO and Contact Center Effectiveness

15 October 2015

insideARM Exclusive: An Interview With Richard deMayo

16 September 2015