Two Top 20 Card Issuers Choose ALI's OnQ and CallTech for Collections

AUSTIN, Texas — ALI Solutions™ (“ALI”), the leading provider of event-based analytic solutions, announced that two top 20 US card issuers and Fortune 500 companies have licensed OnQ™, which automates and centralizes campaign and policy management while ensuring call rule compliance, and CallTech™, which optimizes dialer and agent productivity.

Both clients chose ALI’s solutions to help its collections agents “work smarter, not harder.” After seeing their consumer collections volumes significantly rise in the troubled economy and to better position themselves for future acquisitions, these top card issuers elected to turn to ALI for products that provide operational efficiency for their collections teams and to enhance their ability to leverage analytics to achieve more Right Party Contacts combined with Promises To Pay outstanding debt.

ALI’s Chief Executive Officer, John Carreker, said, “As our clients see upward spikes in collection volumes and competition for every dollar collected, they turn to us for innovations that can help them work more efficiently and put themselves at the front of the queue for repayment. OnQ and CallTech are proving to be a powerful combination for such innovations.”

ALI’s solutions will provide improvements to optimize the clients’ collections efforts. Choosing the Best-Number-To-Call has become a critical issue in collections as social networking sites and other internet sources have increased the number of available phone numbers on any individual collection record to as many as ten or more. Yet regulations limit how many times a delinquent customer can be called. ALI’s solutions prioritize the numbers based on the contactability of the account, having agents call those numbers first.

Choosing the Best-Time-To-Call has always been important for collections, but the issue has been complicated by the added availability of multiple numbers. As a result, the clients will deploy ALI’s products to assist in determining not only which number to call first but also what time of day is optimal for call placement, how many times to call back, as well as the intervals during which dialing should take place.

Retooling the collection process for maximum effectiveness while streamlining many of the manual processes involved with running a call center effectively were key drivers for both clients. OnQ’s best of breed campaign management software maximizes agent utilization and productivity, increases dialer efficiency and operational efficiency, ensures corporate and regulatory compliance, and enforces consistent strategy and policy execution across the organization.

Collections executives are ratcheting up their automation and optimization capabilities to cope with continually rising collections volumes. Credit card delinquencies (at least 30 days past due), for example, have risen to 5.01 percent of total card loans, up from 4.54% a year ago, according to the American Bankers Association. Six consecutive quarters of job losses and reduced work hours suggests that more consumers will continue to fall behind on debt payments.

ALI recently released OnQ™ 3 to provide an unprecedented level of scalability and stability for users with contact centers in multiple locations.

About ALI Solutions
ALI Solutions (“ALI”) provides event-based analytic decisioning applications that empower consumer financial services organizations to preemptively manage risk and improve profitability. ALI’s solutions automate the fusion of transaction data with third party data sources to dynamically execute credit, fraud and collections policies that solve immediate business problems while easily adapting to future industry challenges. For over 16 years many of the world’s most successful companies throughout North America, the United Kingdom and the Asia Pacific region continue to choose ALI because its applications are proven to help businesses mitigate losses while delivering millions of dollars in bottom line benefit. For more information, visit www.ALIsolutions.com. (On April 6, 2009, ALI Solutions changed its name from Austin Logistics, Inc.)