MAXIMUS Awarded "Center for Excellence" for Colorado Call Center

MAXIMUS, a leading government services provider, announced today that Purdue University’s Center for Customer-Driven Quality has recognized the MAXIMUS HealthColorado call center as a “Certified Center of Excellence,” ranking it among the top ten percent of 20,000 call centers evaluated.

The award certification followed a rigorous review by BenchmarkPortal, Inc., custodian of the Center for Customer Driven Quality (CCDQ) best practices and the repository of the world’s largest database of call center operations and management. The CCDQ and BenchmarkPortal provide thought leadership in customer service operations.

To earn the Center of Excellence designation, call centers must meet objective, quantitative criteria and pass audits conducted by BenchmarkPortal researchers. Key indicators for successful call center performance in customer service include: operational efficiency, service level standards, process management, customer satisfaction, leadership resources, and employee training.

“This certification demonstrates the emphasis that we place on delivering quality services in an efficient and effective manner. The MAXIMUS HealthColorado Call Center is the third MAXIMUS call center to receive this certification. We’re very proud of the project team for their tremendous efforts and continued dedication to serving the needs of Colorado citizens,” said Richard Montoni, MAXIMUS CEO.