Is your Collection Software Really Customizable?

You hear it all the time… “Our collection software is the right fit for any agency”. The ideology that all agencies are the same is why so many Collection agencies have bloated IT and Database teams and need more administrators than Washington D.C. These people are needed because the software doesn’t meet their customization needs.

The real truth is that no two collection agencies function in the same manner because no two agencies have the same CEO, nor do they have the same vision.   Each agency has a different focus, a different niche, and a different way of approaching collections for each client.  Some agencies focus on credit cards, some focus on payday, some focus on check recovery and some focus on the more complicated personal notes.  Each of these asset classes require a system to function in a very different way.  If you cannot get what you want from your collection system and are hiring support staff to compensate for the system’s deficiencies, you need to look atICEware.

Think about the past couple of days while you were working on your current system, have you thought to yourself “you know what would be nice” and then you realize one of two things; the first is, that it can’t be done with your current system and if it could it would costs thousands.  This makes you a prisoner of your software.

Here are three simple reasons your current software isn’t as easy to customize as you were told: Data Importing, Client and Agency Reporting and Training and Support.   
Data Importing: As long as your import data matches the exact system fields in your collection system you are fine.  Spreadsheets and client documents will never match your system, which means that every time you get new accounts, someone will need to concatenate rows or insert needed columns.  This is time consuming at best. The second is, Reporting.  How many times have you closed a new client or had a current client request for some type of ad hoc reporting?  You got on the phone with your software company and requested them to make a change to the software.  When you heard the high price you put it on the back burner, and because of that you possibly didn’t close the new client and may have frustrated the current one. The final issue is that of Training and Access to Support. The collection industry is known for incredibly high churn and collection managers should spend time training new hires on FDCPA not on their how to use their collection software. ICEware will take care of all of your training as you need it; you no longer need an on staff trainer to train your collectors on how to use your collection system.

Enter ICEware Global Services. ICEware designer software allows you to design the system the way you want it.  Tell us how the system should function, explain how the interface should look and tell us every single report you want to create and we will make it happen. With the IGS, agencies can reduce IT and Administrative costs by as much as 75%. This is done through process driven dynamic automation which means no more administrators spending hours to prepare a report for your client, no more collectors spending time creating actuarials, and last but not least, no need to have an IT or Database person uploading, cleaning and placing files in your system.  When using the ICEware system this is completed with one click. For more information please contact Zachary Martin at ICEware at 866.927.0806.