Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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No Documented Procedures, No Bona Fide Error Defense

18 May 2017


U.S. Supreme Court Rejects FDCPA Liability in Bankruptcy Proceeding

17 May 2017


Project Launches to Test New Kind of Self-Help for Consumers Who are Sued for Debt Collection

15 May 2017


BREAKING NEWS: Supreme Court Rules in Favor of Debt Collector

15 May 2017


Another "Tax Consequence" Case, Another Decision - This One Positive for Collectors

15 May 2017


PRA Group Reports Q1 Results, Discusses Supply, Pricing, TCPA and Regulatory Environment

11 May 2017


Performant Reports Q1 Results, Comments on ED, Treasury, and IRS Collection Contracts

11 May 2017


Treasury Awards Contracts for Collection of Non-Tax Debt; Could Student Loans Be Next?

9 May 2017


Court Rules Sending Validation Through CFPB Portal Does Not Satisfy FDCPA

4 May 2017


Colorado's FDCPA Adds Media Requirements, Removes its Collection Agency Board

25 April 2017


U.S. Supreme Court Hears Oral Arguments over Whether Debt Buyers are Debt Collectors under FDCPA

24 April 2017


Bona Fide Error Defense Comes Through For Collector With Strong Processes

20 April 2017


Consumers Bait Collectors With New Script to Manufacture FDCPA Claims

10 April 2017


Court Rules FDCPA Statute of Limitations Begins When Violation is Discovered

6 April 2017


Collectors Take Note: FDCPA Litigation Over Letters Continues

4 April 2017


Appeals Court Affirms Ruling Against Debt Buyer for Misleading Out-of-Stat Collection Letter

30 March 2017


Court Rules Debt Buyer’s Small Claims Court Judgment Waived Right to Arbitration in Class Action Suit

29 March 2017


E-ZPass Collector Wins Dismissal; Court Rules Tolls Not Debts Under FDCPA

28 March 2017


CFPB Quietly Issues 2017 FDCPA Report to Congress

28 March 2017


Out of Stat Debt Case Offers Three Lessons to Collectors

27 March 2017