Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics

Study Addresses Collection Calls With Suicidal or Vulnerable Consumers

23 March 2017


FDCPA Caselaw Review for February 2017

9 March 2017


Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

8 March 2017


49 Call Attempts in 18 Days with No Evidence of Intent to Harass = No FDCPA Violation

8 March 2017


Debt Collectors Sued for Not Assessing Interest . . . Seriously?!?

2 March 2017


ACA International Publishes Dispute of CFPB Consumer Survey

1 March 2017


Collection Letter Containing Check Box to Dispute Debt Created Potential FDCPA Claims, Federal Court Rules

1 March 2017


Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017


CFPB Hosts Webinar Today About Consumer Debt Collection Survey

23 February 2017


Industry Group Tells CFPB to Support Consumer's Right to Financial Data Access; Don't Forget Accounts in Collection!

22 February 2017


FTC Announces $700,000 Settlement with Debt Collector

15 February 2017


District Court Rules FDCPA Plaintiff Not Entitled to Second Bite of the Apple

14 February 2017


Court Rules 125 Calls in 135 Days is Not FDCPA Violation

9 February 2017


With Second Decisive Win, Stellar Solidifies Prior Milestone Victory Establishing Dialing System is TCPA Compliant

8 February 2017


FTC Announces Director of Consumer Protection Bureau Jessica Rich Will Step Down

7 February 2017


Consumer and Collector Groups Work Together to Offer Spanish Version of Free Consumer Guide to Responding to Legitimate Debt Collectors, Avoiding Scams

7 February 2017


Colorado Holds Hearing on Whether to Sunset Its Fair Debt Collection Practices Act

6 February 2017


9th Circuit Rejects "Worthless" Settlement in FDCPA Voicemail Case Where Message Left Was Similar to One Proposed by CFPB

2 February 2017


1st Cir. Holds IRS 1099-A Forms Did Not Violate Discharge Injunction

2 February 2017


Letter Asking Consumer to Consider Payment Arrangements and Requiring Signed Consent Judgment Deemed FDCPA Violation

1 February 2017