eTelecare Wins CRM Excellence Award for the Sixth Time

Scottsdale, Ariz. — eTelecare Global Solutions, a leading provider of complex business process outsourcing (BPO) solutions, announced that it has won a 2009 CRM Excellence Award from Customer Interaction Solutions magazine for the sixth time. Winners were chosen based on their product or service’s ability to help extend and expand the customer relationship and were presented to companies that demonstrate true CRM partnership with their clients.

eTelecare Global Solutions has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset – their customers," said Nadji Tehrani, founder and chairman of TMC.

"eTelecare is proud to show how the implementation of our business philosophy, investing to outperform, has resulted in significant program growth and $11 million of saved revenue for our client showcased in this competition – a Fortune 50 telecommunications service provider," said John Harris, President and CEO of eTelecare.

To date, eTelecare has received 101 industry awards and continues to be recognized for providing superior value for its clients. For more information on eTelecare’s 2009 CRM Excellence Award, look in the May and June issues of Customer Interaction Solutions or visit www.etelecare.com.

About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, United States, Nicaragua, and South Africa. Additional information is available at www.etelecare.com.