TeleTech Signs Agreement With Global Money Transfer Company

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, Wednesday announced that it has signed a multiyear agreement with a leading global money transfer services company.

The client, a Fortune 500 financial services company, has selected TeleTech to provide BPO services in three major business areas including product technical support, retail agent technical training, and in designing the client’s virtual agent campus. Under the terms of the agreement, TeleTech will provide a comprehensive front- to back-office solution to address complex Tier I and Tier II technical support needs for in-store agents. The work requires deep understanding of intricate client applications and all associated hardware and ancillary equipment used to support money transfer operations.

In addition to complex technical support of the client’s money transfer product, TeleTech will provide training services to new agents for nine unique money transfer program types. TeleTech will also develop and implement the instructional design and global standards for the client’s new virtual agent campus. TeleTech will build and launch an internal marketing campaign and extensive communications collateral to publicize the launch of the new campus.

TeleTech’s global sourcing model supports the client’s strategic initiatives to expand and diversify globally and selectively to expand agent network and biller relationships, allowing the client to build brand and consumer experience through consistency and quality everywhere in the world.