Phillips & Cohen Associates, Ltd., a leading global Probate/estate recovery business, proudly announces that Phillips & Cohen Associates (UK) won the highly contested “Treating Customers Fairly” Award at the recent prestigious Credit Awards in London.
This award follows hot on the heels of the business receiving the ‘2014 DCA of Year’ Award from the Institute of Credit Management (ICM) earlier this year.
Phillips & Cohen Associates (UK) Managing Director, Nick Cherry, commented, “As a global provider of compassionate recovery solutions, delivering positive and appropriate customer outcomes is a pre-requisite for our business. Being recognized by an objective industry judging panel as setting the benchmark in terms of Treating Customers Fairly is hugely gratifying and demonstrates a solid platform as we govern ourselves with the consumer-focused regulatory environment under the CFPB and FCA.”
Adam Cohen, Co-Chairman and CEO at Phillips & Cohen Associates, added, “Identifying positive solutions through treating customers and their representatives with dignity and respect, are core principles of the Phillips & Cohen approach and ones which are fundamental in each of our global markets. Winning this award is tremendous recognition of the efforts made by our teams every day to deliver appropriate outcomes with every consumer interaction.”
Phillips & Cohen Associates, Ltd. pioneered the compassionate deceased care recovery market by helping companies successfully manage complex Estate debt situations and resolve them in a manner that preserves the dignity of affected individuals. The company’s clients range from mid-sized firms to leading national and international creditor and banking institutions. Phillips & Cohen Associates serves the consumer credit industry, banking and loan marketplace, as well as specialised industries including healthcare, utility, education, and telecom. The company has four offices in the United States and international offices in the UK, Canada and Australia. www.phillips-cohen.com and www.continuedpath.com