New Cloud-based Telephony Services Available Through Ontario Systems and TCN Partnership

New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products.

By partnering with TCN, a leading telephony provider, Ontario Systems will offer its clients innovative new technologies in a flexible, pay-as-you-go service model.

“GCFlex delivers a significant leap forward in flexibility and ease of use for telephony services, making it particularly well-suited for agencies of any size that are looking for additional capacity and greater productivity for their agents,” said Tony Reisz, Ontario Systems president and CEO.

GCFlex includes:

• Outbound predictive dialing, allowing agents to speak with more consumers in less time
• Inbound IVR, enabling consumers to use the IVR to make electronic payments
• High-volume messaging, delivering FOTI-compliant messages, and easily scaled up or down to drive inbound volume to agents

“The beauty of GCFlex for Ontario Systems’ clients will be that it’s more tightly integrated to our FACS, Artiva and Collect SAVVY™ products than third-party dialers,” said Rip Harris, director, product management, Ontario Systems. “Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.”

“The partnership with TCN represents a blend of complementary skills and capabilities,” said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems’ clients powerful solutions for boosting their profitability and building their businesses.”

Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services.

As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete.