Columbia Ultimate Forms New Telephony Division

Columbia Ultimate, the industry expert in providing software and integrated solutions for collecting money, today announced that it has formed a new division to focus specifically on its telephony business. The new telephony division headed up by Devin Coy and will be comprised of a team responsible for client care, product development and implementation.

?The decision to create a new division dedicated exclusively to our telephony business was prompted by our ongoing commitment to client care and response to the overwhelming success of our telephony solutions,? said R. Fred Houston, president and CEO, Columbia Ultimate. ?Devin and his team will bring new approaches to delivering increased benefits and opportunities for our clients, and we are very excited for the future of our telephony business.?

Columbia Ultimate provides telephony solutions to help accelerate the collections process. Tools such as predictive dialers, interactive voice response and real-time call status management integrate with its collections software to help streamline tasks and increase productivity.

?As with any specialized industry, the telephony market is rapidly evolving with new advancements and developments that may impact our clients? operations. The creation of the telephony team will enable us to put additional focus and resources for current and future product development efforts as well as client care support programs,? said Coy.