Executive Change: Tammy Franco to Mercantile Adjustment Bureau as Co-Site Leader

Buffalo, NY – Mercantile Adjustment Bureau, one of the ARM Industry’s fastest growing collection agencies, is pleased to announce the addition of Tammy Franco to their senior management team.

Franco joins Mercantile as Co-Site Leader for Mercantile’s Buffalo Office and is responsible for collection operations, including strategy, production and quality for key client partners. Franco  brings over 17 years of successful receivable management experience to the Mercantile Team. Franco began her career as a collector and steadily advanced to the collection management rank, having key client, collection operation and site level responsibility. Prior to joining Mercantile, Franco’s prior experience included having run the Canada office and other collection operations for Creditors Interchange (CI). In addition to having worked for 9 years at CI, she spent 8 years at the former Great Lakes Bureau (GLB), one of the pioneer collection agencies in Buffalo, NY.

“Tammy possesses a sound knowledge of the ARM business, solid receivable management skills and strong strategy and analytical skills. The management team is very excited about Tammy having joined us," said Mercantile CEO Jeff Miller.

Franco commented, “I have worked hard to establish myself and earn the trust of clients. I am excited about having joined the Mercantile team and I look forward to working with CEO Jeff Miller, President Bruce Gray, COO Lance DellaMea and the entire Mercantile team."

“Tammy has a solid reputation for being a very capable, seasoned and consummate collection professional, I am very excited to be on the same team with her again," said Mercantile President Bruce Gray. Franco reports to Mercantile COO Lance DellaMea.