Merchants? Credit Guide Employs New Technology Vendors to Further Improve Performance, Delivering Effective Results

Merchants? Credit Guide Co., one of the most rapidly growing debt collection firms in the United Sates successfully delivers results for clients every day. To further build on this success, Merchants? Credit Guide has implemented an assortment of vendor technology. This new technology includes CR Collection Software, TouchStar dialing solutions, Verizon Business Group data services, and Internet Security Systems Services.
Merchants? Credit Guide?s new technologies and its strong emphasis on innovation further reinforce its ability to stand out among others in the debt collection agency industry. CR Software, the company?s new collection platform, will aid Merchants? Credit Guide (www.merchantscreditguide.com/landing.htm) in maximizing call center productivity and expanding profits through higher systems efficiency. After launching CR?s platinum product, the debt collection agency will then upgrade to the titanium product, which will offer its collectors exceptional power, flexibility, and ease of use.
Additionally, Merchants? Credit Guide has implemented TouchStar?s Dial-on-Demand Hosted Dialing Solution. This dialer can promptly select and deploy the right predictive dialer solution, immediately realize increases in productivity, and provide agents the tools required to deliver excellent customer care.
Verizon Business Group, a tier one telecommunications provider, will be providing Merchants? Credit Guide enterprise wide data services. These services will be based off of Verizon?s MPLS network. Transferring to a MPLS-based connectivity will help Merchants? Credit Guide simplify its network topology and support requirements.
Merchants? Credit Guide?s Internet security managed services will be provided by Internet Security Systems (ISS). For the second half of 2005, Gartner, Inc. has listed ISS in the leader quadrant of its Managed Security Services Provider Magic Quadrant. The Gartner Magic Quadrant is a graphical portrayal of vendor performance in a market segment. According to Gartner, ?Leaders are vendors who are performing well today, have a clear vision of market direction, and are actively building competencies to sustain their leadership position in the market.?