Executive Changes: ARP Welcomes New Team Members in Sales Office

American Profit Recovery (APR), a collection agency based in Michigan, Massachusetts and North Carolina, recently welcomed three new members to their Michigan office’s Inside Sales Team. Katherine Craig, Joe Hutton and Robert Cook began with APR this past June and will focus their efforts on incoming web and phone leads. They will also set appointments from Sales Team all in an effort to grow business and provide first-rate customer service. Each new employee brings strong communication, organization and management skills to their new post and looks to further APR’s goal of helping clients get paid through diplomacy.

Craig is a veteran in account management from Advantage Marketing Solutions LLC, with excellent interpersonal and communication skills who has been recognized for consistent customer satisfaction. As a former marketing consultant, she assisted in efforts that led to 600 new customer contracts and analyzed accounts to identify and resolve delinquency in a portfolio totaling $30.4 million. Hutton has experience in customer service and management from Save a Life USA and Quicken Loans. In his former positions, he managed office, sales and dispatch teams and helped grow the company’s business through his skills in customer relations. Cook also has solid account management skills from working at Insphere Insurance Solutions. He has proven success in communication, leadership, organization and sales skills and is strong at multi-tasking.

“American Profit Recovery is once again building one of the best teams in the business, stated Jeff DiMatteo, partner at American Profit Recovery. “We carefully select the people that come on board here and then treat them right, all in an effort to create a great work environment and ultimately provide superior and effective service to our clients. A business that hires a collection agency wants to know they are dealing with a professional and that their accounts are handled with care. These new team members will ensure that trust with our clients.”

About American Profit Recovery
American Profit Recovery (APR) is a collection agency with offices in Massachusetts, Michigan and North Carolina. Founded in 2004, APR specializes in the collection of third-party debt in industries such as medical/dental, banking, trades, lawn care and other professional services. With early intervention and a strong focus on ethics and diplomacy with consumers, APR works hard to preserve the relationship between client and consumer with an ultimate goal of keeping the business relationship intact. The firm serves approximately 2800 clients nationwide. American Profit Recovery and their team have earned many awards including Best Places to Work in Collections and Most Influential People in the Collection Industry.