TeleTech Renews, Expands Agreement With Leading Global Banking Institution

TeleTech Holdings, Inc., the leading global provider of customer management and transaction-based business process outsourcing (BPO) services, today announced that a Fortune 20 company in the financial services industry has renewed its relationship with TeleTech to provide customer management services to its retail banking customers through 2009.

Under the multiyear agreement, TeleTech will continue to support the client’s customer management processes for all of its retail banking customers using standard practices across multiple sites to support the expanded scope of services. Additionally, TeleTech will restructure the client’s many delivery capabilities into a single common platform that dramatically increases efficiency, volume, and service consistency.

“This global banking institution has made a strategic commitment to customer service as a powerful competitive differentiator, and the expanded agreement is a validation of our effectiveness in supporting that corporate goal,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech. “Our proprietary technology and patented business processes support in-depth customer analytics and segmentation that enable the client to target and serve its customers proactively and efficiently.”

During the past four years, TeleTech has provided the client comprehensive strategies and streamlined processes to promote an integrated service environment. TeleTech deployed sophisticated analytics and dispositioning tools, enabling the client to identify root causes that drive customer inquiries.

By establishing an integrated service model that utilizes a unified customer management platform, TeleTech enables clients to reduce the inefficiencies that increase expenses, which has a measurable impact on their earnings per share. TeleTech has a proven approach for addressing challenges that help clients achieve truly synchronized operations across their entire organizations.

TeleTech, a leader in serving the financial services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high value innovative solutions. TeleTech assists clients in becoming agile by transforming their infrastructure and business processes to optimize existing assets, control costs, and produce new revenue streams. In addition to financial services clients, TeleTech provides inventive solutions and results across five other industries.