Castel Communications, LLC, developers of the innovative call center solution Castel Detect™, is exhibiting at the NARCA 2013 Fall Collection Conference held at the Renaissance Hotel, Washington, DC, October 16-19, 2013.

Castel Detect™ is quickly becoming a must-have solution for call centers of all industries. Castel Detect’s™ ability to monitor and alert users immediately for the presence and absence of words and phrases can be utilized for any call center business. Call times are reduced, customer escalations minimized, and agent productivity is increased. Castel Detect™ may integrate with a company’s existing business intelligence, providing businesses the ability to customize the solution to fit their exact business needs in order to maximize results. Included in its offering, Castel Detect™ provides customized post-call reporting specific to a business’ requirements. Businesses are provided unlimited access to data collected by Castel Detect™ to create their own reports on the spot. This provides immediate access to audio associated with each call.

Companies interested in better understanding how LIVE monitoring and detection of emotions and disclosures provides a remarkable tool in addressing adherence to policies and procedures are invited to visit booth #218.

Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit

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