IAT?s Hosted Services Provides Advanced Collection Services Unrestricted Access to Collection Success

Salt Lake City, Utah — Advanced Collection Services (ACS) keeps work locations flexible with IAT’s CT Impact Hosted Services. Collection agents can contact accounts via CT Impact from any location, which has improved ACS’ bottom line.

Peter Allen, Manager of ACS, recognized the rural location of the office in Lewiston, Maine can make commuting difficult for the growing agency of 11 employees. Using CT Impact’s Hosted Broadcast Messaging, Allen has created a virtual office where employees work from home during every shift of the work day.

“In the past, we had some difficulty staffing the evening calling campaigns; people tend to not want to work that shift. However, it’s much easier to do that with agents working from home,” said Allen.

Primarily, Allen runs CT Impact Hosted Broadcast Messaging during the evening, when most of his agents are working from home. CT Impact will transfer incoming calls to available agents working in the office or from home.

Adding IAT’s CT Impact Hosted Services to ACS was easy for Allen, who has had IAT’s site-premised predictive dialer, CT Center, for over 20 years. Allen has found it easier to retain agents and expand business while only slightly increasing staffing levels with both CT Center and CT Impact working for him.

Ray Fowler, IAT’s Director of Sales and Marketing, sees the potential collection agencies can obtain with CT Impact. “We’ve found that using the hosted services of CT Impact provides incredible flexibility for collection agencies. It allows agencies like ACS to be flexible with its employees’ work environments but still contact numerous accounts during the working hours of the day,” Fowler said.

For more information please visit www.iatsmartdial.com, call (800) 574-8801 or e-mail at info@iatsmartdial.com

About IAT
IAT has been developing dialing and messaging technology to the collections industry for over two decades. Located in Salt Lake City, IAT provides products not only for the United States but internationally. CT Impact is IAT’s cutting-edge hosted solution, which provides a combination of predictive dialing and broadcast messaging without the expense of hardware. IAT offers solutions for larger collection companies with its advanced CT Center product, a premier predictive dialing and IVR messaging on-site solution.

About ACS
Advanced Collection Services is located in Lewiston, Maine and has been in business for 25 years. Presently, the agency has grown to a staff of 11 employees, with as many as seven collection agents working at once. Advanced Collection Services has been using dialing technology almost as long as it has been in business, which is one of the main things they enjoy about IAT and its automated solutions for collection agencies.