Cabot Financial and Apex Credit Management Employees Achieve CSA Accreditation

Over 70% of Cabot Financial and Apex Credit Management collections staff have achieved CSA (Credit Services Association) accreditation as part of the pilot of the CSA’s Collector Accreditation Initiative (CAI).  The accreditation means that both companies will be included in the first wave of businesses to have achieved this status within the debt purchase and collections industry.

The accreditation process took place over June and July and all collectors who passed the rigorous testing process have been awarded a six-month accreditation certificate from the CSA. Achieving accreditation is essential to ensure that the knowledge and understanding of collections staff is to a professional and acceptable standard for the industry.

During the testing process, candidates had to demonstrate clearly their understanding of key subjects such as the CSA’s Code of Practice, OFT guidance, TCF, dispute resolution and Acts of Parliament relevant to the industry.

The newly introduced CSA accreditation sets a high standard and is a seal of approval for those currently working within collections. The accreditation has been designed to ensure that collections practitioners have the required level of skill and understanding and work to exacting standards.

Steve Mound, Group Chief Operating Officer, said “I am delighted that both Cabot Financial and Apex Credit Management have over 70% of our collectors accredited as part of the first phase of the CSA’s Collector Accreditation Initiative (CAI).”

“We have worked very closely with the CSA during the pilot and implementation phase of this project and remain dedicated to improving standards across the industry. The high success rate is also a positive endorsement of our focus on training and development and we are very proud of our employees, who have all worked hard to achieve this high level of professional recognition.”

Cabot Financial is a market leader in consumer debt purchase in the UK, formed in 1998. During the last 11 years, Cabot has set industry standards and has a reputation for excellence in all aspects of operations, maintained through consistent purchasing performance and its ethical approach of treating customers fairly and empathetically.

Apex Credit Management is a specialist credit management company providing credit management, debt collection and debt purchasing services. Apex prides itself upon providing a highly ethical approach to helping consumers who are experiencing credit challenges. As part of their ethical stance the business is committed to supporting good causes both locally and nationally with employees regularly taking part in fund raising and other activities. The business employs over 280 members of staff and specialises exclusively upon the UK financial services sector as a contingent agent, outsourced debt management service provider and debt buyer.

Apex Credit Management is an active member of the CSA & DBSG.