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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Offshoring is Coming Home, and First Party ARM Firms Need to Pay Attention

26 May 2011

NCO Group Acquires Protocol Global Solutions

19 May 2011

NCO Group to Upgrade Facility in Barbados on Client Expansion

4 May 2011

New Ways To Curb Employee Tardiness, Absenteeism and Turnover

27 April 2011

KM2 Solutions Opens New Central American Contact Center

20 April 2011

NCO Group Teams Up with Microsoft for Community Technology Center in Panama

15 April 2011

Vengroff, Williams & Associates Announces Expansion in the Manufacturing Sector

5 April 2011

CallMe! Announces Launch of Consulting Practice for Call Center HR

5 April 2011

APRTT: The Most Crucial Element for Employee Incentive Program Success

28 March 2011

Firstsource and Barclaycard US Receive Prestigious Outsourcing Excellence Award from Outsourcing Center

24 March 2011

Vengroff, Williams and Associates Launches New Website and New Look to Serve Global Markets for BPO Outsourcing Services

9 March 2011

Employee Motivation 101: You Can Catch More Flies with Honey than with Vinegar

25 February 2011

Firstsource Reports Third Quarter Fiscal 2011 Revenues of $112.1 million

10 February 2011

What Do Contact Center Employees Really Want?

26 January 2011

Vengroff, Williams and Associates Accelerates Healthcare Practice

26 January 2011

Vengroff, Williams & Associates Predicts Strong Increase in 2011 for BPO Sector

21 December 2010

NCO Group Rated #1 in Outsourcer Rankings by Leading Industry Group

15 December 2010

Teleperformance Receives Five Awards From Frost & Sullivan for Leadership in Contact Center Operation

13 December 2010

Discover Earns Top Honors for Highest Customer Call Satisfaction in Credit Card Industry

18 November 2010

NCO Group Reports Expanded Loss in Q3, But Bullish on Opportunity

16 November 2010

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