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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Infosys BPO Positioned in Leaders Quadrant of Magic Quadrant for Comprehensive financ and Accounting BPO

15 January 2010

ACS Positioned in "Leaders" Quadrant for Finance & Accounting Outsourcing

15 January 2010

NCO's Insite(SM) Benefits Client Service

14 January 2010

FirstSource Receives Professional Practices Management Systems (PPMS) Certification

13 January 2010

Frost & Sullivan Profiles LiveVox CEO for Hosted Technology Innovation

11 January 2010

NCO Facility in Mendota Heights Receives COPC Certification

6 January 2010

United Recovery Systems Opens New Call Center

6 January 2010

Aspect Wins Two Prestigious Frost & Sullivan Awards in India

5 January 2010

LiveVox Debuts Time-Zone Curfews for Manual Dialing

4 January 2010

Aspect Hosts Social Media in the Contact Center Webinar

4 January 2010

ACS Positioned in 'Leaders' Quadrant for CRM Contact Center Business Process Outsourcing Service Providers

22 December 2009

RMS Recertified for 3rd Year with both VISA and MASTERCARD for PCI Compliance

18 December 2009

Aspect Support Leverages Unified Communications to Improve Customer Satisfaction and Lower Hold Time by 76 Percent

16 December 2009

NCO Receives FISMA Certification From Department of Education

16 December 2009

Peregrin Services(TM) Announces Multiple Service Options for Its CARD Act Credit Counseling Line

15 December 2009

Executive Change: ACS Appoints Chris Tranquill As Group President of Business Process Solutions

15 December 2009

Institel Launches A Unique, Patent Pending Product To Optimize Collection Calls

14 December 2009

LiveVox Enhances State Dialing Compliance Suite

14 December 2009

NCO Rated in ContactCenterWorld.com's 2009 Top Outsourcer Rankings

10 December 2009

NCO Group Backs Out of Deal to Acquire Legal Collector Axiant

9 December 2009

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