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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Sallie Mae to Hire 1,100 at New Credit Operations Center in Delaware

21 November 2008

Cabot Financial Mans the Phones for Children In Need

20 November 2008

VWA Streamlines Accounts Receivables Processes By Up to 50 Percent

18 November 2008

MRS Announces Further Expansion Plans

18 November 2008

World Business Process Outsourcing Market to Reach $975 Billion by 2012

13 November 2008

TeleTech Attains Payment Card Industry Certification

12 November 2008

PIC Solutions launches Innovative Contact Optimization Service

12 November 2008

LiveVox Announces 50% Increase in IT Capacity; Grows ARM Client Base 84%

10 November 2008

RMS Receives Visa and MasterCard PCI Recertification

7 November 2008

West Corporation Acquires IPC's Command Systems Segment

6 November 2008

Global Connect Announces Partnership with Autoscribe

5 November 2008

SoundBite Hosts Webinar to Discuss Proactive Costumer Communications

4 November 2008

IAT to Present Free Webinar on the Benefits of Hosted Dialing

4 November 2008

LiveVox CMO John McNamara Presents Keynote at ACA of Texas Convention

30 October 2008

PerformanceEdge Offers Enhanced Workforce Management Capabilities

30 October 2008

Aspect Announces Strategic Partnership with Intech

29 October 2008

Global Connect Opens Office in Arizona

28 October 2008

NCO Group Adding 400 Jobs to Call Center After Expansion

24 October 2008

Aspect Announces Aspect Unified IP 6.6 with Expert Agent Capability

23 October 2008

Global Connect Unveils Key Features to Increase Effectiveness of Voice Messaging Campaigns

23 October 2008

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