Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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NCO Group Announces $1.4 million Loss for Q1 2007
17 May 2007
Foxgate Solutions Opens New BPO Call Center in Philippines
15 May 2007
StarTek Bringing 250 Call Center Jobs to Virginia
11 May 2007
Teleperformance to Implement COPC-2000 CSP Standard in Multiple Locations
10 May 2007
U.S.P.S. Renews Customer Service Contract with Convergys
10 May 2007
Soundbite Receives 2007 CRM Excellence Award
10 May 2007
NEXT Launches Healthcare BPO Training Program
9 May 2007
MAXIMUS Reports Lower Earnings for Fiscal Q2
9 May 2007
State Senate Approves Do Not Call Enforcement
8 May 2007
Three BPO-ARM Companies to Combine Under Single Banner
8 May 2007
Nashville Company Embodies Off-shore Healthcare Outsourcing
7 May 2007
MAXIMUS Awarded a $70 Million Contract for a ERP Implementation in Tennessee
3 May 2007
The Beginnings of a New Collection Call Center Hub?
3 May 2007
Florida?s Hospitals Applaud Legislative Action to Fund Low Income Pool Program
2 May 2007
Aspect Software Announces Release of eWorkforce Management 7.0.1
2 May 2007
Convergys Introduces New Solution to Maximize Customer Lifetime Value
30 April 2007
Centene to Present at Deutsche Bank Health Care Conference
30 April 2007
Centene Announces Action Taken During Annual Meeting of Stockholders
27 April 2007
Indian BPO/ARM Firm Moves Headquarters after Acquisition
27 April 2007
MAXIMUS Signs Contract with Cleveland Court for Court Case Management
25 April 2007
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