Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Ontario Systems Using NMS Communications? Vision VoiceXML Server
21 March 2007
TeleTech CEO to Sell 5 million Shares
20 March 2007
Asset Management Outsourcing Provides Update on Recent Moves
20 March 2007
NARS Shifting Jobs from HQ to New Call Center
19 March 2007
Convergys to Open New Facilities in North Carolina and Kansas
15 March 2007
Collection Agency Expanding and Creating Jobs in St. Louis
15 March 2007
Centene Corporation Announces Texas Foster Care Contract Award
13 March 2007
Portfolio Recovery Associates Looks to Hire 150 for New Location
13 March 2007
Phillips & Cohen Associates Opens UK Office
12 March 2007
Executive Change: John Cutrone to FirstSource
8 March 2007
Phillips & Cohen Associates Opens New Office in Ohio
8 March 2007
State Looks to Drop Dual-Consent Recordings of Collectors
8 March 2007
TeleTech Expands Agreement With Top U.S. Cable Provider
7 March 2007
Aspect Software Announces Release of Aspect Performance Management
6 March 2007
United Collection Bureau Opening Arizona Call Center
6 March 2007
Aspect Software and Microsoft Form Alliance to Offer Speech Solution
5 March 2007
Convergys Named to Global Outsourcing 100 List
5 March 2007
West Corporation Completes TeleVox Acquisition
2 March 2007
Aspect Software Names New Channel Partner for Nigeria
1 March 2007
TeleTech Gives Up UPS Facility, Now Under New Management
28 February 2007
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