Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Aargon Agency Announces Expansion and Launch of Florida Call Center
11 January 2007
TeleTech Looking to Hire 130 for Canadian Call Center
11 January 2007
Convergys Voted #1 HR BPO Provider in Asia Pacific
10 January 2007
Collection Agency Planning to Move and Expand
5 January 2007
NCO Group to Expand Barbados Call Center
5 January 2007
Aspect Software Appoints First Tier One Channel Partner in China
4 January 2007
Medical Billing Firms Merge, Acquire Another Billing Firm
3 January 2007
Executive Change: Al Franklin Promoted at Cymetrix
3 January 2007
Newly Created Collector Aquires Nearshore Operation from WAM
22 December 2006
MAXIMUS Initiates Arbitration on Subcontract with Accenture
22 December 2006
Telemarketers Sentenced to Federal Prison in Credit Card Scheme
22 December 2006
FTC Extends Policy on Abandoned Calls Until New Rulemaking Completed
20 December 2006
FTC Approves Notice on Enforcement of Call Abandonment
19 December 2006
Direct Alliance Wins Sales BPO Excellence Awards
19 December 2006
Interview: Kevin Keleghan, President and CEO of OSI
19 December 2006
Executive Change: Rahul Basu Promoted at ICICI OneSource
18 December 2006
NCO Group Expands into Latin America with Acquisition
18 December 2006
SunCom Wireless Renews Contract with Convergys
18 December 2006
Contact Center Outsourcing Poised for Greater Growth
18 December 2006
FTC Takes ISP to Task Over Telemarketing
18 December 2006
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