Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Collection Agency Announces Expansion Plans

12 September 2006

Cisco Eyes Call Center Prize

12 September 2006

Call Center Giant Preparing for Bird Flu and Beyond

12 September 2006

U.S. Call Centers Can Learn from Offshore Operations

12 September 2006

StarTek, Inc. Reports a 17% Increase in Revenue As Two More New Call Centers Go Live

12 September 2006

NCO Group Announces Lower Second Quarter Results

12 September 2006

TeleTech Reports Second Quarter 2006 Financial Results

12 September 2006

D&B Announces Second Quarter 2006 Results, Raises EPS Guidance, Announces New Share Repurchase Program

12 September 2006

Genpact to Acquire MoneyLine Lending Services

12 September 2006

Acxiom Announces First-Quarter Results

12 September 2006

First Advantage Corporation to Present at Canaccord Adams 26th Annual Summer Seminar

12 September 2006

Acxiom Teams with SAP

12 September 2006

TeleTech Signs BPO Agreement With Leading U.S. Healthcare Provider

12 September 2006

Fair Isaac Announces Third Quarter Fiscal 2006 Results

12 September 2006

TeleTech Expands Into Guadalajara, Mexico

12 September 2006

RE PIC Solutions Conducts Collections HealthCheck for Middle East Company

12 September 2006

NCO Group Announces Agreement to be Acquired by CEO and Equity Group for $1.26 billion

12 September 2006

Leading Puerto Rican Collection Agencies Merge

12 September 2006

TeleTech Signs Agreement With Advanced Digital Communications Provider

12 September 2006

Collection Call Center Joins Wells Fargo Auto Finance, Looks to Expand

12 September 2006