Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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DirecTV to pay $5.36 million 'Do Not Call' Penalty
12 September 2006
Genpact Delivers Superior Customer Service with ATG's Progressive Call Center Technology
12 September 2006
Mobile Tele to Acquire Quantum's Collection Facility in India
12 September 2006
Aspect Contact Center Satisfaction Index Reveals Opportunity for Companies to Better Meet Consumer Expectations
12 September 2006
Young Collection Agency Announces Major Expansion
12 September 2006
PAR3 Communications Acquires EnvoyWorldWide
12 September 2006
SOURCECORP Goes Live with the First Phase of 9ci's Credit-to-Cash Solution.
12 September 2006
Teleperformance USA Acquires Canadian Call Center Company
12 September 2006
Merrill Lynch May Raise Stake in Indian Arm
12 September 2006
Telespoof.com Introduces Web Based Call Recording with Instant Email Delivery
12 September 2006
JPMorgan Chase to Strengthen Offshoring to India
12 September 2006
ER Solutions Finds New Call Center Home in Atlanta
12 September 2006
Botswana Could be an Ideal Location for Offshore Investors Looking for New Opportunities
12 September 2006
Wachovia and Genpact Announce Outsourcing Agreement
12 September 2006
Asset Acceptance Capital Corp. Announces Opening of New Chicago Office
12 September 2006
Indian BPO Firm Acquires U.S. Collection Agency Account Solutions Group
12 September 2006
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