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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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[Image by creator Chris Titze Imaging from AdobeStock]

Florida District Court Affirms that Contractual TCPA Consent is Irrevocable Under Reyes

13 August 2019
Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

Fifth Circuit District Court: Predictive Dialers are Outside the Scope of the TCPA

8 August 2019
[Image by creator aerogondo from AdobeStock]

FCC Adopts Rules to Ban Malicious Spoofing of Texts and International Calls

7 August 2019
Woman looking at cell phone [Image by creator leungchopan from AdobeStock]

Shot Across the Bow: “Parroting” TCPA Allegations From “Case to Case” May Be Subject to Sanctions

6 August 2019
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The TCPA Redline You’ve Been Waiting For—Amendments from the Stopping Bad Robocalls Act

30 July 2019
Two gladiators dressed in full armor standing back to back in a snow covered forest [Image by creator vitfedotov from AdobeStock]

After Denying Summary Judgment in TCPA Case, Court Grants Motion to Strike Class Allegations Due to Consent and Revocation Issues

24 July 2019
Photo of hourglass with sand all in the bottom [Image by creator Zerophoto from AdobeStock]

Southern District of Florida Stays Reyes Case Pending FCC Rulemaking

15 July 2019
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

FCC Sets Comment Date on Critical Calls List

9 July 2019
Blind justice figurine in font of old fashioned books [Image by creator Kaspars Grinvalds from AdobeStock]

TCPA Defendant Successfully Challenges Venue by Presenting Better Forum

8 July 2019
[Image by creator bbourdages from AdobeStock]

New Supreme Court Ruling Underscores Why Courts Should Pause TCPA Cases Pending FCC ATDS Ruling

1 July 2019
Blind justice figurine in font of old fashioned books [Image by creator Kaspars Grinvalds from AdobeStock]

Court Enforces Arbitration Agreement Contained in “Hyperlinked” TOCs, Douses Putative TCPA Class Action

27 June 2019
US Capitol Building [Image by creator Gary from AdobeStock]

House Subcommittee Approves Bipartisan Robocall Bill

26 June 2019
Phone with "voice mail" text on it [Image by creator iQoncept from AdobeStock]

Are Ringless Voicemail Users Now “Out” Under the TCPA?

25 June 2019
Danger, warning, and caution roadsigns [Image by creator iQoncept from AdobeStock]

Congress Ratcheting Up Potential Criminal Penalties For TCPA Violations

19 June 2019
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Second New Ruling Holds Random and Sequential Number Generation Required to State TCPA Claim—Dismisses Case With Prejudice

18 June 2019
[Image by creator Amy Walters from AdobeStock]

Ninth Circuit Joins The Fourth In Severing The TCPA’s Government Backed Debt Exemption

17 June 2019
Stage curtain slightly opening [Image by creator yodiyim from AdobeStock]

iA Video Series: Sneak Peek at the iA Case Law Tracker—Keeping Up with Industry Case Law Made Easy

13 June 2019
Woman looking at cell phone [Image by creator leungchopan from AdobeStock]

When is a TCPA Call “Made”: Successful Attempt Or Actual Receipt?

10 June 2019
[Image by creator Art3D from AdobeStock]

Call Blocking and Labeling: Technology Only as Strong as its Weakest Link

7 June 2019
A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

New Jury Verdict Yields Up To $267MM Judgment against Debt Collector in Certified TCPA Class Action

6 June 2019

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