The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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YouMail's CEO Discusses What Robocall Index Actually Tracks During WBD Podcast

22 August 2018

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E.D. Michigan Excludes Plaintiff’s Expert Report, Then Finds That ACA Int’l Vacated All Prior FCC Rulings on ATDS Functionality

21 August 2018

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FCC Only Briefly Discusses Robocalls During Senate Hearing

16 August 2018

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Senate Committee Sets First FCC Oversight Hearing For Tomorrow Following Chairman’s TCPA Letter

15 August 2018

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Another Court Agrees with Second Circuit- No Unilateral Revocation of TCPA Consent

14 August 2018

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Yet Another Court Finds FCC’s TCPA Orders Were Vacated by ACA Int’l and Calls to Lists of Numbers Not Robocalls Covered by the TCPA

7 August 2018

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Republican Senators Submit Letter to FCC Chairman Requesting Quick Clarification of TCPA

2 August 2018

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E.D. Michigan: TCPA Consent Passes from Doctor’s Office to Debt Collector Retained by Laboratory

1 August 2018

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UPDATE: Court Sets Hearing on One-Way Intervention Issue in Certified TCPA Class Action

31 July 2018

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New District Court Ruling Dismisses TCPA Suit and Holds that Predictive Dialer Calls Are Not Robocalls Covered by the TCPA

30 July 2018

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Court Stays Putative TCPA Class Action Pending Forthcoming ATDS Functionality Ruling in Related Case

25 July 2018

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A Visit from the Boogeyman: Jay Edelson– “Titan of the Plaintiffs Bar”– Rocks the House on the Latest WBD Ramble Podcast

24 July 2018

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First-in-the-Nation TCPA Result: Court Holds Direct Dropped Voicemails are Covered by the TCPA

23 July 2018

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UPDATED: Fake TCPA News? Questionable YouMail Robocall Data Relied Upon by Mainstream News Outlets

18 July 2018

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Did the Ninth Circuit Just Tip its Hand in a Junk Fax Case on the Validity of the FCC’s Predictive Dialer Rulings After ACA Int’l?

18 July 2018

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Bad Reyes Saga Continues With One-Way Intervention Challenge to Court’s Certification Ruling

12 July 2018

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Bargained-For Consent Might Mitigate Your Risk When Contacting Consumers

12 July 2018

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TCPA ATDS Scorecard: A Mid-Summers’ Deep Dive into the Shifting ATDS Landscape post ACA Int’l

11 July 2018

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Bank Sued by Father Can Bring Third-Party Claim Against Daughter Who Provided His Number

10 July 2018

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Unfair Attack? NCLC Works Hard to Convince FCC That Legitimate American Businesses Are to Blame For Majority of Robocalls in Robust TCPA Comment

9 July 2018