The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Voice over Internet Protocol - Yesterday, Today and Back to Yesterday

30 November 2017


FCC Issues New Proposed Robocall Blocking Rules; Collectors Have a Unique Challenge

20 November 2017


Second Circuit Declines to Rehear Decision on Revoking TCPA Consent

2 November 2017


In Connecticut, 29 Call Attempts in 24 days May Be FDCPA Violation

2 October 2017


The Gathering Avalanche: “Robocall” Blocking, and What Can be Done

11 September 2017


TCPA Case Law Review for July and August 2017

31 August 2017


Court Rules Revocation of Consent for One Creditor Does Not Revoke Consent for Another

29 August 2017


Another U.S. District Court Rules Human Call Initiator is Not an ATDS

28 August 2017


TCPA Student Loan Calls Case Dismissed – Court Determines TCPA Exception Applied

23 August 2017


Appeals Court Creates TCPA Compliance Rule: Honor the “Call Me Sometimes” Request

14 August 2017


The FTC is Looking to Crowdsource a Solution to Unwanted Calls

2 August 2017


Plaintiff May Get Rehearing in TCPA Revocation of Consent Case

26 July 2017


Third Circuit Rules Single Phone Call Sufficient to Create Standing in TCPA Claim

12 July 2017


What Happens to Faxed Revocation of Consent?

6 July 2017


$25 Medical Bill Turns into $34,500 TCPA Judgment and FDCPA Claim for Damages Still to be Litigated

5 July 2017


Are Significant Changes To Class Actions On The Horizon? (Part Two)

29 June 2017


Court Says Calls to VoIP Number Did Not Violate TCPA

29 June 2017


Petition to Exempt Ringless Voicemails From Anti-Robocall Rules Has Been Withdrawn

28 June 2017


TCPA Case Law Review for May and June 2017

27 June 2017


Breaking: 2nd Circuit Says TCPA Consent Not Revocable if Part of Contract

23 June 2017