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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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ACA International Pushes for Updates to ARM Rules and Laws

13 June 2011

Court Issues Favorable Ruling for Collection Industry

23 May 2011

Doing it Wrong: Or is it? (UPDATED)

20 May 2011

How Do You Solve a Problem Like Foti?

3 May 2011

New Strategies for Complying with the Telephone Consumer Protection Act (TCPA)

28 April 2011

Wrong Number Calls are Bounty for Consumers and Legal Morass for Collectors

22 April 2011

ACA International Applauds Members of Congress Seeking to Modernize FCC Rules Hindering Business Communication with Consumers

9 December 2010

House Energy and Commerce Committee Members Oppose TCPA Proposal

7 December 2010

FDCPA Lawsuits Jump in Early November; Total Nears 10,000 for 2010

1 December 2010

FDCPA and Other Consumer Lawsuit Statistics, October 16-31

10 November 2010

FDCPA and Other Consumer Lawsuit Statistics, October 1-15

28 October 2010

DAKCS Software Systems Announces Alliance with Contact Center Compliance

21 October 2010

FDCPA and Other Consumer Lawsuit Statistics for September 16-30

18 October 2010

FDCPA and Other Consumer Lawsuit Statistics, September 1-15

27 September 2010

FDCPA and Other Consumer Lawsuit Statistics, August, 16-31

16 September 2010

FDCPA and Other Consumer Rights Lawsuit Statistics, August 1-15

25 August 2010

ACA Mounts Challenge, Gathers Allies Against Proposed FCC TCPA Rule

18 June 2010

Noble Systems Responds to Proposed TCPA Changes

9 June 2010

FDCPA Lawsuits Against Collectors Averaging More than 800 Per Month

9 June 2010

Case Dismissal Upholds FCC Declaratory Ruling on Cell Phone Use in Collections

22 December 2008

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