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About the Store’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

This Account Lifecycle Checklist allows your compliance team to review your incoming accounts from every angle -- from initial placements to returns.

It's the same scrutiny the CFPB or any other regulator would give to your accounts.

This document is a terrific tool for gap assessments and examination preparedness. It's a downloadable Excel spreadsheet that you can customize and augment, based on your own company's needs.

Even if you're not directly affected, being CFPB-ready can only make your collection agency more compliant.

Related Products

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A Guide to Negotiating Service Contracts with Collection Agencies, Healthcare Edition

A Guide to Negotiating Service Contracts with Collection Agencies, Healthcare Edition takes you step by step through the process of identifying the right collection agency for your operation, creating a solid Services Agreement that protects you and your patients' privacy and reputation. We'll give you the Top 10 Terms to Include in Your Services Agreement as well as Model Language you can lift and use in your contracts. We've also included a Model HIPAA Business Associate Contract you can repurpose with your own organization in mind. Don't leave money on the table. The stronger your services agreement, the stronger your partnership with your collection agency will be -- guaranteeing success for both of you.

medical-debt compliance-management

Thumbnail - Operations Guide: Call Recording

Operations Guide: Call Recording

Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry. This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

operations accounts-receivable-management compliance-management collection-technology