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Download a Complementary Sample of this Product

Compliance issues begin the moment your collectors pick up the phone and talk to a live person. There are traps, pitfalls, and confusing grey areas.


CPF is pleased to offer these peer-reviewed call scripts. They're a terrific addition to any compliance program, as well as valuable training tools not only for new-hires, but for ongoing in-services.

Table of Contents

Introduction

Consumer Identification

Call Disclosures

Substance of the call

Closing the Call


Author: Compliance Professionals Forum


Length: 12 pages