OOS

Return Policy

insideARM.com strives to provide compelling, informative, and useful products to the ARM industry. If you are unsatisfied with any product for any reason, you can return it for a full refund. Please contact orders@insideARM.com or call 240.499.3834.

About the insideARM.com Store

insideARM.com’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

The ins-and-outs of collecting on out-of-stat debt offers a challenge -- with some reward -- to agencies will to put in the work to stay compliant while working these kinds of accounts. 

But there is some significant background work necessary, including knowing each state's SOL, knowing whether to use the consumer's state of residence or the creditor's, and calculating when to start the countdown clock. This Compliance Workbook will walk you through what you need to know.

The workbook includes:

  • Introduction
  • Webinar Playback
  • State by State Listing
  • Draft Scripting/Disclosures
  • Webinar slide deck

Webinar Q&A

  • For various reasons, the situs of the borrowed SOL may change.  If the consumer was supposed, for example, to pay in several different places over the life of the account, how does one choose which statute to borrow?
  • When using your OOS calculation, if the contract has a choice of law provision, which state law do you use in determining the statute of limitations?
  • I work for a college in NYS and we are not a collection agency, but the creditor.  Once an account has made the rounds of 3 collection agencies (1 year at each agency), is it okay to just simply send a billing statement each month or should we also follow the SOL for simple statements as well?
  • What are your thoughts with regards to states that do not have SOL disclosure requirements. Do you suggest that we provide a standard SOL disclosures?