Change is upon the U.S. accounts receivable management industry. Small collection agencies and start-ups used to dominate the board; now, compliance regulations and costs have created a barrier-to-entry that’s difficult to overcome. The roll-up strategy era of the mid-90s is finally at an end, eliminating some of the largest players from the game. And a strong wave of consolidation will hit soon, impacting small and mid-sized players across the industry. With all of these new developments, it can be difficult to stay on top of growth and expansion opportunities within the markets ARM serves. But executives who have taken the time to wade through these changes and keep up with new requirements are poised to reap the benefits.
Kaulkin Ginsberg’s latest bi-annual industry report analyzes the market segments that have been making a splash across headlines over the past year, in addition to the economic trends that are impacting ARM right now. We also provide an update on mergers and acquisitions, noting some of the most important transactions that occurred during the second half of 2015. Rozanne Andersen, our good friend and unrivaled regulatory authority, offers her own spin on the July 2015 TCPA ruling and her outlook for medical debt collections now that increased consumer complaints have caught the CFPB’s eye. Finally, we share out outlook for the remainder of 2015 and into 2016 to help you improve your operation from the ground up.