Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics

Who is Driving Change in the ARM Industry: Regulators or Creditor Clients?

1 November 2013

Top Predictions for the ARM Industry

1 November 2013

Homepage Poll: Damages Caps on TCPA Lawsuits?

31 October 2013

State AG Sues Debt Buyer Over "Robosigning" of Affidavits

31 October 2013

How much is too much damage in a TCPA lawsuit?

31 October 2013

Let My Halloween Tradition Save You Money on TCPA Compliance

31 October 2013

Ethics for Creditors Rights Attorneys, CLE Ethics Credits Offered

30 October 2013

FOX News is Now Throwing Debt Collectors Under the Bus

30 October 2013

Buried in Chase's Legal Battles is a Game-Changer for Debt Collection

30 October 2013

CFPB Simplifies Regulation E, and Debt Collectors Should Pay Attention

29 October 2013

Original Intent of the TCPA Has Been Perverted: U.S. Chamber Paper

29 October 2013

New York City Tries to Ban Collection Agency

28 October 2013

BBB Sounds Alarm on Collectors Impersonating Law Enforcement

25 October 2013

Poll: Debt Collectors Want Clarity from CFPB on Written Communication

25 October 2013

FTC Has Court Shut Down Collector of Fake Payday Loan Debts

24 October 2013

Eric M. Berman Recipient of NARCA 2013 President's Award

24 October 2013

CFPB: Individuals and Corporations Can be Penalized for Wrongdoing

24 October 2013

CFPB Probing PayPal Loan Unit Over Debt Collection and Other Issues

23 October 2013

TCPA Lawsuits Really Are Growing Compared to FDCPA Claims

22 October 2013

Amidst ARM Market Changes, M&A Strategies are Being Refined

22 October 2013