Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics

American InfoSource to Host D.C. Debt Recovery Roundtable

29 August 2013

Healthcare Organizations and Debt Collectors: A Match Made in Heaven

28 August 2013

ACA, HFMA Seek Input on Medical Debt Collection Standards

28 August 2013

CFPB’s Advice to the Consumer Answers 85 Frequently Asked Questions

27 August 2013

Federal Court Allows Consumers to Curb Robo-Calls from Debt Collectors

23 August 2013

Maryland Attorney Faces 90-Day Suspension Over "Robo-Signing"

23 August 2013

CFPB Supervisory Report on Mortgage Servicing Offers Clues to Debt Collectors

22 August 2013

CFPB Sues Debt Relief Firm that Questioned its Authority

21 August 2013

When is a Lawyer or Law Firm "Regularly" Collecting Debts Under the FDCPA?

20 August 2013

Registration Now Open for NARCA Legal Symposium

20 August 2013

Appeals Court Rules Against Collection Agency in FDCPA Litigation Case

19 August 2013

The DBA Executive Summit was Better than Kayaking

19 August 2013

Getting it Almost Right Still Puts Collection Agencies on the Wrong Side of the FDCPA

15 August 2013

Harnessing the Power of Electronic Communication

15 August 2013

Charge of FDCPA Violation Dropped by Consumer Against Collection Law Firm

14 August 2013

California "Illegal Recording" Class Actions on the Rise

13 August 2013

Letter Violation Lawsuits Rise -- Avoid the Three Most Common Claims

13 August 2013

Columbia Ultimate Announces Comprehensive Compliance Management System for ARM Industry

13 August 2013

Great Debate: Does "Too Small Succeed" Mean "Too Small to Comply"?

12 August 2013

An Open Letter to Business Insider About Debt Collection and Death Threats

9 August 2013