Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).
Filter by Location
What Challenges and Opportunities Lie Ahead for ARM?
10 September 2012
CFPB Releases Exam Procedures for Consumer Reporting Market
7 September 2012
Upcoming Webinar Looks at the Opportunities, Pitfalls, and the Law Around TCPA Compliance
5 September 2012
The CFPB Complaint System: An Example of Efficiency and Effectiveness
5 September 2012
Governor Signs Debt Buyer Bill Endorsed by ARM Industry
4 September 2012
FDCPA Lawsuits Fall Slightly in First Half of August
4 September 2012
Student Loan ARM Firm Loses Debt Collection Letter Appeal
31 August 2012
Look Who has Waded into the Debtor’s Prison "Issue"
29 August 2012
CFPB Announces Senior Personnel Changes
29 August 2012
Three FDCPA Cases Revived in One Appeals Court Decision
28 August 2012
Town to Increase Collections by Posting Debtor Names on Facebook
27 August 2012
Head of Fake Indian Debt Collection Operation Indicted by Grand Jury
24 August 2012
Appeals Court Rules Against Debt Collector for FDCPA Class Action Notification
23 August 2012
Call Center Offshoring Bill Being Pushed by Two Senators
22 August 2012
Judge Throws Out FDCPA Lawsuit Over a Non-Voicemail
21 August 2012
Major Papers Stomping on the ARM Industry Today
20 August 2012
Bill Bartmann, Christian Science Columnist, Ponders Unironically Why Collection Agencies Are the Worst
17 August 2012
FTC, DOJ, CFPB Dogpile on Collection Agencies
17 August 2012
State Laws Prohibit Popular Debt Collection Tactics
16 August 2012
![[Image by creator BillionPhotos.com from AdobeStock]](/media/images/AdobeStock_letter-memo.max-80x80_7SR2vms.jpg)
An Open Letter to Rogue Debt Collectors and Bad Employees
16 August 2012
Copyright Auriemma Roundtables, Inc. All rights reserved.
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![[Image by creator from ]](/media/images/Skit_Banner_.max-80x80.jpg)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}