Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics

State Supreme Court Decision Defines Forwarders as Collection Agencies

23 June 2014

How Safe is Your Email from Spam Filters? 3 Ways to Find Out

23 June 2014

Creditors and Collectors Should be Talking Now, Before the CFPB Starts to Dictate the Conversation

20 June 2014

Reporting Rental Payments Could Benefit Subprime Consumers in Just One Month

20 June 2014

Dials, Contacts, and the Difference: Collection Calls to Consumers

20 June 2014

FDCPA Case Ruling on Convenience Fees Having Impact on Collectors

19 June 2014

FTC Reaches $2.35 million Settlement with Credit Repair Service that Lied to Credit Reporting Agencies

19 June 2014

CFPB, Other Feds, and State AGs Announce $1 billion Mortgage Servicing Action

18 June 2014

Oversight of Third Parties: Outsourced Activities, Retained Responsibility

17 June 2014

FTC Launches Contest to Create "Honeypot" to Help Track Down Illegal Robocallers

16 June 2014

Debt Collection Scammers Using State AG's Name in Emails

16 June 2014

Judge Rules Against Collection Law Firm in FDCPA Voicemail Case

13 June 2014

DBA International Supports Recent Government Enforcement Actions

13 June 2014

ACA’s North Carolina Unit Advises Members to Stop Collecting Convenience Fees

13 June 2014

New York Assembly Passes Package of Debt Collection Bills

12 June 2014

Did Debt Buyers Fall Victim to One Corrupt Bank Official? Or Is it More?

11 June 2014

CFPB Director Presents Semi-Annual Report to Senate Committee

11 June 2014

Debt Buyer Arrested and Charged in $76 million Fraud Scheme

10 June 2014

Commercial Collection Agencies of America Debuts

10 June 2014

Payday Lenders Sue U.S. Government Over "Operation Choke Point"

9 June 2014