Soundbite Wins Best of Show Award at Annual Call Center Exhibition

SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, recently announced that the SoundBite 6.0 automated voice messaging solution was named ?Best of Show? at the Annual Call Center Exhibition (ACCE) held in Seattle, WA on September 11-13, 2006.

SoundBite was among six vendors selected by editors at Call Center Magazine as having the best ?new and improved technology? to enhance call center management. An in-person interview with SoundBite was taped at the ACCE Show and is available on the Call Center Magazine website (www.accecmp.com). Winners appear in the November 2006 issue of Call Center Magazine.

?Each year we present this prestigious award to companies that participate in the Annual Call Center Exposition and exhibit innovative solutions that will have a measurable impact on the call center industry,? said Keith Dawson, editor of Call Center Magazine. ?We selected SoundBite for their visionary approach to automated voice messaging which neatly ties together the cost benefits of a hosted solution with the value of a single view point to control and manage multiple campaigns across the enterprise.?

?We?re honored to receive the ACCE Best of Show award presented by Call Center Magazine for the latest release of the SoundBite solution,? said Peter Shields, president and chief executive officer at SoundBite Communications. ?The feature enhancements in SoundBite 6.0 enable our customers to create and execute more robust campaign strategies to achieve their business objectives. With this industry recognition, and the positive feedback we?ve received from our customers and partners, SoundBite is well positioned for continued long-term success.?