InformationWeek Ranks Convergys in Top 100 for Innovative Use of Technology

Convergys Corporation, a global leader in providing customer care, human resources, and billing services announced today its selection to the top 100 on the InformationWeek 500 list of innovators worldwide. InformationWeek recognized Convergys for its innovative development of its state-of-art Natural Language Understanding applications, which offer open-ended or conversational user interfaces for speech based customer care applications.

Also contributing to Convergys’ recognition is its award winning patented user interface for web-based self-care, as well as its patented Method and Systems for Database Conversions. Convergys’ Method and Systems for Database Conversions saves time and money by eliminating unnecessary custom development for conversion projects.

For the past 18 years, InformationWeek has identified and honored the nation’s most innovative users of information technology with its annual listing. The InformationWeek 500 list is unique among corporate rankings because it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

“The InformationWeek 500 honors today’s leading companies who set the benchmark for business technology strategies and projects,” said InformationWeek publishing director, Fritz Nelson. “The companies on our list are some of the most innovative users of technology.”

“By combining our specialized knowledge and operational experience, we are able to bring unique IT based solutions that improve our clients’ customer care experience and satisfaction,” said Jeff Gordon, Convergys Senior Vice President, Advanced Development & New Markets.

Convergys has invested over $248 million in research and development in the last 3 years, and now holds an industry leading 76 patents or patents-pending for advanced technology in all phases of customer care, human resources, and billing.