MRS Associates Announces Joint Venture with Spanco BPO Ventures

MRS Associates announced today their joint venture with Spanco BPO Ventures Ltd, the business process outsourcing (BPO) division of Spanco Telesystems. The joint venture will involve cross investments between MRS and Respondez, Spanco’s International BPO arm.

MRS is a leading accounts receivable management company with 17 years of experience in the United States collection industry. With three call centers and 700 employees in the U.S., MRS has presence in both first and third party collections and has a significant client base of Fortune 500 companies in the credit card, banking and auto industries.

Respondez is the international contact center arm of Spanco BPO Ventures, with infrastructure of over 2000 seats and presence in India and the United Kingdom. It has key clients across the United States and UK in gaming, infomercial and Internet retail segments providing customer service, technical support, customer acquisition and back office support.

With this investment, MRS has joined leading edge players in the global BPO and outsourcing services market. It now has the capability to offer global delivery from several geographically distributed locations through world-class technology, infrastructure, and subject matter expertise.

“We are excited to further strengthen our partnership through this cross investment with Spanco Respondez,” said Jeff Freedman, co-CEO of MRS. “Spanco Respondez has been a terrific partner and this investment further cements an already solid relationship. MRS is now well positioned to offer an array of high quality collections, customer service and BPO services both domestically and internationally. In addition, we can provide solutions to our customers that are highly flexible, cost efficient, and which can be deployed very quickly,” added Freedman.

“The partnership gives us a significant footprint in the U.S. outsourcing market. MRS’s blue chip clientele base and true subject matter expertise in the fast growing $31 billion U.S. collections industry adds a strategic strength to our global BPO growth plans,” said Spanco CMD Kapil Puri.

MRS is a nationally licensed, full-service business process outsourcing company that specializes in accounts receivable management, customer relationship management, and back office management.