Indian BPO Firm Acquires ARM Provider Global Vantedge

Indian corporate powerhouse Essar Global announced today that it has acquired Global Vantedge, an ARM and collection firm that services U.S. clients from offshore locations. Essar will roll Global Vantedge into its Aegis BPO unit as it expands its presence in the BPO segment.

Global Vantedge has over 1,400 employees at facilities in Gurgaoan, India and San Jose, Costa Rica. It collects for clients in the banking, telecom and automobile sectors and has in its portfolio some of the most renowned companies in these sectors. Global Vantedge serves clients in the US, UK and Australia.

The acquisition is expected to contribute over $25 million in revenues to the BPO business of Essar and is its fourth acquisition in the last one year, the other three being Customer First and Orion in India and Technion in the USA.

Commenting on this acquisition, Aparup Sengupta, CEO of the BPO business of Essar Global in India said, "We are very happy to welcome Global Vantedge to the Essar family. With this acquisition, we now have formidable strengths in this niche segment and will be able to offer the full suite of service offerings around Customer Life Cycle Management. Global Vantedge has built a great practice over the last five years with extremely demanding clients, some of them being Aegis’ current customers. This puts us in a strong position and will lead to deeper engagement with our existing and future clients."

Global Vantedge was launched in 2001 with an investment from Indian investment banking firm Chrys Capital.

"We have built the largest collections BPO in India and do feel happy that it is now part of a larger canvas at Aegis," said Mr. Brahmal Vasudevan, Managing Director, Chrys Capital.

Essar Global is a diversified holding company with interests in steel, oil & gas, power, telecom & BPO, shipping and construction.