Collection Agency OMS Opens Fourth U.S. Call Center

Oxford Management Services (OMS) announced today that it has launched a fourth U.S. site in Fort Pierce, Florida, effective October 13th.   The new location, billed as the company’s newest “Solutions Center,” is approximately 24,000 square feet.  It is capable of supporting not only first- and third-party collection operations, but also early-stage delinquency programs, customer service, loss mitigation, and other forms of business process outsourcing.  The center is expected to employ over 500 associates.

According to OMS’ Executive Vice President, Charles Harris, the company is “very excited about this new site, which shows the continued commitment OMS has not only our partners, but also to the communities in which we are located.”

OMS management was drawn to the Fort Pierce area based on the concentration of call center employees available in the labor market and the willingness of local government to facilitate job growth through incentives.

The announcement of the opening OMS’ fourth location comes a little more than a year after OMS relocated and expanded its third U.S. location in Scranton, PA.  The Fort Pierce location gives OMS a second site in Florida to go along with a separate location in West Palm Beach.  OMS will continue operations out of its Melville, NY, location.

The company’s addition of new locations now and in the past year are a result of organic growth OMS continues to enjoy, which has included the acquisition of contracts with brand-name financial creditors in the credit card, mortgage, and alternative student loan sectors.

“It continues to be our goal and vision to provide a scalable and flexible platform to all of our partners.  OMS is grateful for the cooperation we have received from our employees, local government, and partners who supported us in creating this new site.  This site, along with our three others, is fully ISO compliant, ensuring the security requirements of our partners are met,” stated Carlos Novelli, Chief Operations Officer.

According to OMS President and CEO Peter Pinto, “This site is a prime example of OMS’ dedication to being an employer of choice in local communities and keeping jobs in the U.S.  Our team, led by Carlos Novelli, worked diligently in both the design and launch of this site.  We are fortunate to have such innovative and forward-thinking professionals as a part of our organization.”

Established in 1995 and serving creditors in market sectors such as credit card, student loan, mortgage, auto finance, commercial, demand deposit accounts (DDA), government, and healthcare, OMS is a leader in developing innovative and effective accounts receivable management solutions.