Site-Premised Dialing Systems Complement Hosted Dialing Solutions as Best Option

IAT asserts that, after more than 20 years of use in the collection industry, site-premised predictive dialers will remain a key component of most companies’ dialing solutions, and that the most cost-effective business strategy for many collection organizations is to combine their use with a hosted service.

Jeff Savage, IAT National Sales Manager, says, “Both site-premised and hosted technologies will continue to play important roles in the industry. There are collection agencies of all sizes, working many different account types and using a variety of collection methods. One solution will not meet all of these agencies’ needs

“Ten years ago, all the dot-coms were issuing statements that said brick and mortar stores would become a thing of the past. Instead, today most people shop on the Internet and at local businesses. Hosted solutions provide different benefits than site-premised solutions. Depending on the circumstances, they can be cost-effective as a stand-alone service or in conjunction with site-premised dialers.”  
   
IAT, a leading call center technology developer, provides both site-premised and hosted solutions to collection organizations. Typically they find that their customers can benefit by using a combination of both technologies. The IAT sales team helps potential and existing customers evaluate which solutions are best for their company.

Savage points out that many customers gravitate toward site-premised dialing systems because of additional features, lower monthly cost, more system control, and better integration with their existing legacy products. Many have concerns about account security. Also, account information and lists are easier to update with real-time integration to a site-premised system.

“Hosted solutions are attractive to companies that need to start or increase dialing immediately. They provide an easy way to handle peak calling periods, end of month spikes, large new accounts, and aging accounts that otherwise might not be touched,” Savage says. “Pay-as-you-go options are attractive for smaller companies that currently can’t afford their own system. Without knowing the types of accounts a customer is collecting, the number of agents, the daily flow of accounts, and the customer’s goals, it’s impossible to make a blanket statement about which dialing solutions would work best for them.”

Whatever dialing solution you choose, Savage suggests selecting a provider with both options, so you can easily switch from hosted to site-premised or occasionally rely on a hosted service for extra dialing capacity without paying for additional hardware.

IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801