TeleTech Ranks 57th on the InformationWeek 500

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that it is ranked 57th on the InformationWeek 500 list. TeleTech’s rank was revealed at the InformationWeek 500 Conference in Rancho Mirage, California, earlier this week.

“TeleTech is proud to be named one of the industry’s leading innovators,” said Kamalesh Dwivedi, chief information officer of TeleTech. “Ranking number three in our industry group and 57th overall is a strong testament to our commitment to information technology and our ability to compete strategically with the best names in the business. Currently, EMPOWER is just one of many proprietary IT solutions we provide to our Global 100 client base.”

To complement its extensive products and services portfolio, TeleTech developed EMPOWER, a robust performance management and incentive program, that aligns performance and compensation with key client metrics. Ownership of performance rests directly with the workforce, allowing teams to view their performance and compensation in real-time while simultaneously achieving the client’s business objectives.

EMPOWER is a sophisticated, proprietary application that will be deployed on 30,000 BPO workstations on five continents by the end of first quarter 2007. EMPOWER integrates data from more than 10 operational systems and provides real-time analytic capabilities. Results include increased quality and service ratings, which link directly to increased revenue for TeleTech and its clients, as well as a reduction of attrition up to 40%.

“We’d like to extend our sincere congratulations to all InformationWeek 500 honorees. These companies represent today’s leading technology innovators, many of whom have joined us this week,” said InformationWeek publishing director, Fritz Nelson. “This group has prompted fascinating discussion on some of the most forward looking business technology initiatives to date.”