Softtek Expands Near Shore BPO Practice; Enters the US Accounts Receivables Management Market

Softtek, the leading Near Shore® Service provider announces the expansion of its BPO service offering through the establishment of Nearshore Receivables Management, Inc. Having perfected the Near Shore™ delivery model for IT outsourcing, Softtek is expanding its BPO service offerings to the US debt collection market.

Nearshore Receivables Management, Inc. (NRM) will be headquartered outside of Chicago in Warrenville Illinois with the initial operation site in Aguascalientes Mexico. NRM will leverage Softtek’s Near Shore business model including; Proximity to the US, which serves as a vehicle to enhance communication; World Class Quality Model based on Six Sigma, CMM Level 5 and Process Digitization; Lower cost structure and high quality bi-lingual labor pool, which provides seamless access to both, the English and the growing Spanish speaking population in the US.

The leader of the new collection operation is industry veteran Lawrence W. Smith, President & CEO of Nearshore Receivables Management, Inc. With over 20 years of collections industry experience in operations and client relationship management, Mr. Smith brings valuable knowledge and experience in the domestic and offshore/nearshore collection markets. He has previously worked for industry leading companies such as GC Services, Financial Collection Agencies, GE Capital and The Hartford.

“For nearly 10 years we have consistently delivered value to our customers through the Near Shore Model to a recurring base of Fortune 50 clients,” said Blanca Trevino, President and CEO of Softtek. “Combining this proven process-oriented model, with the talent and domain knowledge of Larry will certainly yield to a solid offering in collections operations.”

NRM’s value proposition is based on combining two key elements; a strict process driven culture supported by top of the line technology and leveraging the talent of Softtek’s human resources, who are college degreed, bi-lingual and knowledgeable on consumer credit. These elements will bring a unique blend of efficiency and cost competitiveness to the receivables management marketplace.