New York, NY — KM2 Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2015 Central American and Caribbean Contact Center Outsourcing Customer Value Leadership Award. The honor is presented to companies that demonstrate excellence in operational execution and consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI.
Thanks to its strategically located delivery centers and intelligent focus on high-growth industries, KM2 Solutions has become one of the fastest growing contact center outsourcing service providers in Central America and the Caribbean. Moreover, providing an end-to-end solution has allowed the company to strengthen its business partnerships and gain share of wallet of many of its customers. KM2 Solutions operates 2,600 computer workstations, with more than 3,000 employees across contact centers in 5 countries.
Understanding Customer Value Leadership
Customer Value Leadership is defined and measured by two macro-level categories: customer impact and business impact. Within the framework of customer impact, KM2 Solutions demonstrated excellence in price/performance value, customer purchase experience, customer ownership experience, customer service experience, and brand equity. KM2 additionally showed superior merit within the business impact framework including financial performance, customer acquisition, operational efficiency, growth potential, and human capital.
These two sides, customer impact and business impact, work together to make customers feel valued, and confident in their products’ quality and long shelf life. This dual satisfaction translates into repeat purchases and a high lifetime customer value.
Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan’s industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. The 2015 Latin American Growth, Innovation and Leadership Awards Banquet, was held on Tuesday, December 1, 2015 at the Loews Miami Beach Hotel in Florida.
About KM2 Solutions
KM² Solutions provides value to our clients by delivering reliable, effective and best-in-class call center and risk management solutions that support the telecommunications, financial services, automotive, media, mortgage, healthcare, retail, and ecommerce industries.
KM² Solutions meets and exceeds all industry specific quality, technology, logistical and physical security standards. All of the company’s centers are connected on a unified platform for maximum business continuity and redundancy. From our state of the art MPLS network, PCI Compliance, and SSAE 16 certification, KM² Solutions continues to make the required investments in people, process, organization and technology in ensuring highest levels of integrity and compliance to our clients.
KM² Solutions is committed to providing clients with high quality customer service. The company’s executives and operations teams maintain close contact with clients from concept through the deployment phase and thereafter. KM² Solutions has the flexibility to craft custom programs to meet any client’s unique business needs. The company began operations in St. Lucia in 2004.